SHIPPING & HANDLING POLICY
NOTE: Due to the current situation with USPS along with complications caused by COVID-19, some of our carrier partners are experiencing delays. It may take longer than usual for your order to arrive. We appreciate your understanding and patience.
It can take up to 3 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS or UPS. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority or UPS Ground. You will receive a shipment notification email with tracking once your order has shipped.
1. TRACKING INFORMATION
Tracking numbers will be provided once your order has been processed and shipped. Once your order has shipped, you will receive an email that will contain a tracking number and link to help you track your package. Please allow 24 hours for the tracking number to become active. If for any reason you do not receive a tracking number within 4-5 business days, please feel free to reach us directly.
2. HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS.
3. INTERNATIONAL SHIPPING POLICIES
Please allow up to 3 business days for your order to be processed, packed and shipped. International orders shipped via USPS or UPS and are typically delivered within 7-14 business days from the date that it is shipped, depending on your country and selected delivery service. You will receive a shipment notification email with tracking once your order has shipped.
4. CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Beyond Xclusive.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
5. SHIPPING RATES
Shipping rates are determined based on the carrier service that is chosen at checkout. Most orders take approximately 7-10 business days to arrive (this excludes international orders).
6. FREE SHIPPING
All orders (within the United States, excluding Hawaii and Alaska) are eligible for free shipping. Free shipping generally takes 7-10 business days, depending on geographical location.